Can you mix a smaller amount of alcohol in the 19L kegs?

Yes! You do not need to fill a whole keg. We do fill a minimum of 5L and anywhere up to 19L. * Please note: This will not change the cost we charge for preparing the kegs. It will however change the amount of alcohol you will need to purchase for the keg.

Do you deliver/setup and pickup?

Yes, we do the lot! We’ll bring our cocktail wall to the location of your event. We will set it up, ready for pouring refreshing cocktails. We will then pick up / dismantle everything.
There is no need for you to worry about anything other than sipping delicious cocktails.

Do you need to stay at the event?

No we do not need to stay at your event! Unless you have hired our RSA staff members to serve your cocktails. Otherwise, if you do need our assistance for any issues, please contact us and we will be there right away.

What happens to left over drinks?

We can provide recommendations on the amount of alcohol you will need to purchase for your event based on the information you provide us when booking.
Our goal is to ensure there is just the right amount of alcohol, minimising excess after your event. In the rare instance of leftover alcohol, we can bottle it up and return it to the customer. otherwise, any surplus will be appropriately disposed of.

How far do you travel?

We service the Hunter Valley region and Newcastle area. We can travel outside of our service area, however extra travel fees will incur.

Do you supply/organise alcohol and kegs?

We do not supply alcohol. We offer a dry hire service. However, we can collect & prepare your alcohol / cocktails in our kegs. Unfortunately, we are unable to purchase alcohol on your behalf. It is up to you to purchase all alcohol before we collect it.

Are drinks included in the price?

No, drinks are not included. We are a dry hire service only. You are responsible for purchasing the alcohol in addition to the dry hire price. Nevertheless, we can manage the entire process for you and all you need to do is make the payment for the alcohol before we collect it.

Do I need access to power?

Yes, we will require access to power from the time of set up / delivery until pickup to ensure that our equipment remains operational, keeping your cocktails refreshingly cold throughout the entire event!

Do you serve drinks?

Yes we can! It all depends on the type of service you require at your event.
Our cocktail wall systems are set up for self service, however, we do provide beverage service when you book our RSA team members at the time of booking.

Do you offer free quotes?

Yes we do, fill out the booking form for a free quote.

Are kegs already set to be poured?

Yes, kegs will be gassed up and pre chilled, ready for pouring upon delivery.

What happens if the cocktail wall isn’t operating properly?

We make sure everything is working as intended during set up. There is no need for you to adjust any settings. If you do encounter any issues with pouring, please reach out to us. Do not attempt to solve the matter yourself. We strictly only allow our team members to open / unlock and service the equipment.

How many litres should I order for my event?

A good way to work out what is an adequate and responsible amount of alcohol to serve at your event is to match the amount of litres to the amount of people you are expecting. It is best to exclude non-drinkers from this calculation. Also take into consideration the duration of your event and how long your beverages need to last.

Example: 20 people
Litres: 10L
Total serves: Approx 40
*Based on 2-3 hour event*

*These Recommendations should be used a guide and not exact figures*

Do you cater to allergies?

We try our best to ensure that our equipment is thoroughly cleaned between uses and that we use allergen free ingredients where possible. However, some of our products main ingredients include wheat and dairy Eg; espresso martinis.

Some of our syrups are also manufactured in facilities where they may have come into contact with other allergens such as nuts and grains.
 
Please let us know if you or any of your guests have allergies as we will advise the best course of action. If we are not advised, it is your responsibility to ensure your guests safety. We strongly recommend not drinking our beverages if you have severe, life-threatening allergies.

How often is the cocktail system cleaned?

As our cocktail kegs are reusable, hygiene is of utmost importance to us. All Kegs, liquid lines, faucets / connections, ice cart / scoop and drip tray are cleaned with food grade disinfectant between each use. No one but our staff should come in contact with our kegs before, during or after hire and we do not allow hirers to install our equipment. The kegs are only to be cleaned and filled by Tappy Hour’ staff. This ensures there is never any risk of contamination and we provide nothing but the freshest cocktails each and every time.

Do you offer discounts?

When you sign up to our newsletter you will receive a discount code via email. Please quote this code when you submit your booking request. 

Can I reserve my date through enquiry?

Unfortunately we cannot reserve a date without receiving a booking deposit. You can fill out our booking form and we will give you a free quote. The quote must be accepted and a booking deposit must be paid to secure a time/date for your event. Otherwise, the date will still be available for others.

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Do you supply wet weather options?

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No we currently don't. It is up to you to organise a suitable covered location for our set up. This can be organised through your event co-ordinator or tent vendor etc.​